Online & Phone Support
Remote Support
Fast, convenient tech help without a home visit — for PC, Mac, iPhone, iPad, and Android.
Get help without leaving your home.
Help-My-Tech specializes in on-site service, but there are times when that is not possible, practical, or needed. For those cases, we offer remote support for PCs, Macs, and iOS devices. Your computer will need a working internet connection.
Compatibility
- Windows PCs
- Mac computers
- iPhone & iPad (iOS 11 or higher)
- Android phones & tablets
- Devices capable of AirPlay streaming
Start a Remote Session
Click the link below to start a remote session with Don. You will be given a session ID over the phone. You can simply enter your session ID and your first name in the form provided.
Connect NowDon't have a session scheduled yet? Book a remote support appointment
Step by step
How It Works
Book a time
It may be necessary to book a time for remote support. Call or use the contact form to schedule.
Receive your session ID
Don will provide you with a 9-digit session ID at the start of your appointment.
Enter the code
Type the session code into the box above. You will be prompted to allow the remote connection.
Grant permission
You will be asked to allow the technician to view and control your computer. You can revoke access at any time.
Mobile Device Support
For remote support on iPhone, iPad, or Android devices, you will be instructed to install a support app on your device. Don will walk you through the process step by step.
Transparent rates
Remote Support Pricing
No service call charge. Billed at end of call. The price is the lower of the standard price for the service requested or:
Half Hour
$60
For all services less than 45 minutes.
Per Hour
$115
To the nearest hour, not counting housekeeping (billing, booking, etc.).
Need urgent help?
Call now to book your remote support session.